A: We’ll start by taking some time to talk with you about the problems you are experiencing with your computer. After check-in is complete, we will test your laptop or desktop and evaluate the health of the hardware components. This is an important step, as we can establish whether hardware or software is the cause of your issues. After the diagnosis is complete, we will contact you with the details, clearly outline your options, and recommend a course of action. Jon's Computer Repair Service will never suggest investing more into a machine than it is worth.
A: Our basic diagnosis ($19.95 for Economy – $49.95 for Express) includes thorough external testing and evaluation of your machine. Jon's Computer Repair Service will not dismantle a computer as part of a basic diagnostic. Fortunately, most computers do not need to be dismantled to complete a diagnosis. If a problem requires dismantling of your machine, hourly labor charges will apply in addition to our standard diagnosis charges.
A: A thorough diagnostic by trained professionals is the key to accurate and cost effective repair. We have encountered numerous situations where clients have asked us to perform work based on a diagnostic by another service center or by clients themselves. While the diagnosis may be accurate, there may be additional issues or complications that affect the viability of a repair. By performing a diagnosis of the entire machine, we can provide an effective warranty, which is limited to the issues we have actually worked on.
A: Rest assured that Jon's Computer Repair Service will do everything possible to protect, recover and backup your important files. Some services performed do require that data be backed up or recovered, due to hard drive failure or operating system corruption / reinstallation. In these cases we will clearly communicate the processes and techniques we will be using to complete your service.
A: Software applications are integrated into the operating system. In cases where a hard drive failure or operating system reinstallation is necessary, all programs will be lost and will have to be reinstalled, either from disc or by downloading the application(s) from the Internet. As part of our normal service, Jon's Computer Repair Service will install your core operating system and ensure that the computer is functional. We are not able to back up any software applications; we are only able to save files and data created by those programs. Unless directed to do so, we will not install any software above and beyond the basic operating system. Microsoft Windows does not include Microsoft Office.
